The thoughtstuff Blog

If you’ve been doing anything with AI over the last few years, you’re probably using some new words that you weren’t 10, even 5 years ago.

The latest episode of the podcast that I co-host with Alex Baker is out.

One thing I’ve been consistently surprised about over the last few years is how well contact centre teams know their peak weeks.

Most AI demos look flashy and focus on the end-user experience.

The contact centre industry has a long history of buying best-of-breed.

I’m spending a lot of my time at the moment talking to contact center owners.

After over 10 years in the program, I’m choosing not to renew my Microsoft MVP award this year.

This week: Handling Legacy User Settings in SharePoint Framework M365 Copilot and the case of the broken license Is the craft dead?

This week: Deprecation notice: Teams Live Events meeting creation via Microsoft Graph Mastering User Settings in SharePoint Framework Navigating Microsoft Teams Docs: A Developer Survival Guide You can also listen to the audio-only podcast: Thoughtstuff P…

This week: SharePoint Framework (SPFx) roadmap update – January 2026 Introducing the Microsoft Graph User Configuration API (preview) Apps for shared and private channels Dev Proxy v2.1 with configuration hot reload and stdio proxying You can also listen…