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  1. (Cross-posted here: https://innovation.consumerreports.org/conscious-commerce-building-an-ai-economy-that-works-for-people/) A quiet switch just flipped in the economy.

  2. Building Consumer Agency

    (cross-posted here: https://innovation.consumerreports.org/building-consumer-agency/) Agentic AI has profound implications for every part of society.

  3. (cross-posted here: https://innovation.consumerreports.org/engineering-loyalty-by-design-in-agentic-systems/) From managing personal data to facilitating complex transactions, AI agents will be acting on behalf of users in new and interesting ways.

  4. (cross-posted here: https://innovation.consumerreports.org/reflections-on-two-years-of-operating-an-authorized-agent-service-and-launching-a-paid-upgrade/) When the consumer internet was getting built back in the 1990s, privacy wasn’t part of the design.

  5. (Cross-posted here: https://innovation.consumerreports.org/why-are-we-experimenting-with-generative-ai/) Today we launched an invite-only beta of AskCR, an experimental chatbot that helps people get to CR’s trusted information faster.

  6. Ben’s 2019

    Twenty nineteen.

  7. Ben's 2018

    2018—just the facts.

  8. Ben's 2017

    Twenty seventeen: Donald’s first year.

  9. Dwayne the Swamp

    My 100% unironic take: Dwayne Johnson, the former WWE superstar known as The Rock, should run for president of the United States of America.

  10. I wrote a piece for Quartz Ideas on irony and tragedy of Hillary Clinton, architect of the internet freedom agenda, and the prospects of a “splinternet”: The open internet, she suggested, could help open up closed societies and support the “peace and secu…