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  1. Inspiration and interactions at UXLibs 10

    Pic by Raj Mann Exactly a decade ago I attended my first User Experience in Libraries Conference.

  2. Elevating voices: UX as a tool for equity

    Today I am honoured to give a keynote at UXLibs 10, the User Experience in Libraries Conference.

  3. Ten tiny tips for preparing a talk

    I love prepping a talk, which is what I've spent the last few days doing ahead of my keynote at #UXLibs 10s today.

  4. I have redesigned this website and now it is better

    If you’re reading this I salute you: I know no one really cares about website redesigns except the owner of the website, so I appreciate you casting your eyes over this!

  5. Embracing authenticity in a sea of GenAI

    You may have seen the extraordinary statistic that around two-thirds of ebooks released onto Amazon are now GenAI-written.

  6. What do we *know* about GenAI

    There is an unending stream of reports, think-pieces, puff-pieces and hit-pieces on GenAI.

  7. UXLibs 10

    You are about to read a blog-post devoid of nonchalance or professional cool… Because this summer I am delivering a keynote speech at my favourite conference of all time, User Experience in Libraries, on its 10th anniversary, in my home City of York.

  8. Posting carousels is like an Instagram cheat code in 2026

    What is a Carousel on Instagram?

  9. It might not be Imposter Syndrome... We need to talk about Trespasser Syndrome

    Back in 2014 I wrote on this blog that Imposter Syndrome ran through librarianship like a vein.

  10. New video: library social media in a post-twitter world

    Earlier this year I spoke about the social media landscape for public libraries in particular, at the Edge Conference in Edinburgh.

  11. How many hashtags is too many hashtags?

    I just ran a social media workshop in which one of the brilliant attendees posed this age old question: “We’ve been having a huge debate about using hashtags.

  12. Rebuilding the library community in a post-Twitter world

    I had an amazing experience at the end of last month.

  13. If you need a lift, look at these innovative public libraries...

    The library landscape is incredibly bleak at the moment with events in the US, so I wanted to flag up a couple of brilliant examples of library innovation that might give information professionals reason to smile.

  14. An interview in Information Today

    This is just a preview - download the PDF below to read A couple of months or so before the current Museum and Library cuts in the US kicked in, I had the pleasure of being interviewed by my friend and former collaborator Justin Hoenke for Information Tod…

  15. The end of the SLA

    I found out yesterday that the Special Libraries Association is dissolving, citing "shifting industry dynamics, changing professional needs, and financial realities."

  16. I had one of my favourite professional conversations ever the other day, and as it happens it was recorded!

  17. It's okay to say 'um' and 'uh' when you're presenting...

    When we’re presenting we can easily get caught up in worrying about what we shouldn’t be doing.

  18. 7 Universal Tips for Better Videos on Any Platform

    I organised a video creating / editing workshop for my team this week, delivered by my excellent colleagues Sam Hazeldine and Siobhan Dunlop who run sessions in our Creativity Lab.

  19. The Public Library Brand: refuge, joy, connection, purpose, and expansion

    In my Strategic Marketing training, we conduct an exercise around the library brand.

  20. Public Library Social Media in a Post-Twitter World

    Last month I went to Kilkenny to present at the Library Association of Ireland’s Public Libraries Conference.