Lee Cockerell

“What seems insignificant to you may carry tremendous meaning for your customer.”

“The customer doesn’t care about who did what.

“If somebody tells you something needs fixed and you don’t do something about it, then you really lose credibility very quickly.”

“Be the leader that steps up and narrows the odds of something happening.”

“If you know something, you ought to be teaching it to others.”

“Great people with a great attitude will always get noticed.”

“The problem you see is often three steps away from the real problem.”

“If you want great customer service, you need to start by defining what great looks like.”

“Don’t hire someone just to fill a position.

“Curiosity grows when you expose yourself to new experiences.”