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  1. Few career moves are as quietly complicated as being promoted to supervise the people you used to sit beside.

  2. Most of us have worked for a leader who says all the right things.

  3. Every organization has at least one.

  4. We’ve written before about poor communication in the hiring process, about building trust through two-way organizational communication, and about the hidden costs of dismissive communication.

  5. I recently attended the ACRL President’s Program at the American Library Association Annual Conference.

  6. We all make mistakes.

  7. Earlier this year, my colleague Beth McNeil and I submitted a resolution to the American Library Association for consideration at the membership meeting on June 17, 2026.

  8. [Author’s note: Although “university” is used throughout this post, the “heart” metaphor is used equally in all types of institutions of higher education, colleges, community colleges, and universities.