Tom Thorley

A few weeks ago I wrote about what I was watching heading into TrustCon, including a prediction I wasn't entirely comfortable making: that the line between Trust & Safety and Security would keep dissolving as harms stop ...

This week I'll be in San Francisco for TrustCon.

Abuse and security incidents increasingly blur.

Working alone at home can feel isolating, asynchronous communication can become fractious and confused.

Trust & Safety systems look different on the surface, but underneath, they are remarkably similar.

Or “Why your T&S Engineering team is ahead in adapting to an Agentic SDLC”

The line between Trust & Safety and Security is disappearing.

Both in Trust & Safety and Intelligence experience and leadership used to be absorbed through osmosis.

There’s a strange paradox at the heart of modern Trust & Safety.

I’ve worked in Trust & Safety long enough to know this: a platform’s culture is not what its brand deck says, it’s what its enforcement does.

High‑performing Remote Trust & Safety teams start solid foundations: clear governance, empowered experts who can operate independently, and a hiring pipeline that prioritizes aptitude over narrow prior experience.

One key challenge of building remote Trust & Safety teams is that very often, especially for smaller companies, individuals are working alone, independently and the immediate supervision that they get can be much less di...

What two decades in digital safety, and five years fully remote, taught me about building remote teams to deliver trust and safety.