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Harvey's gross margin went from about +50% to about −50% in six months, then back to positive.
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McKinsey's number travelled fast: 32% of organisations declined at least one software purchase because coding agents could build the thing instead.
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On 26 August, Salesforce made Claude the default reasoning model across Agentforce, Slack, and its own engineering org, and the first LLM to run inside its Trust Boundary.
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The judgment gate assumed a fixed line: automate below it, escalate above it, and the humans above it stay as good as they were.
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Voice AI is being deployed fastest into the exact conversations customers least want it to handle – complaints, billing disputes, anything with feeling in it.
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The most repeated claim in tech this quarter is that companies are firing people to pay for GPUs.
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The AI-layoff reversal has become the most-told business story of 2026, and almost none of the telling is analysis.
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The industry's answer to "what happens when an agent does the wrong thing" is the Saga pattern – a thirty-year-old distributed-transactions primitive, now shipped and mature in Temporal and AWS Step Functions.
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Cloud AI platforms now swap the model underneath your running workload – automatically, by design, and in some cases without your code ever noticing.
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Every enterprise AI buying decision rests on a benchmark score.
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A year after Microsoft's $1.5B no-code unicorn collapsed amid claims its AI was 700 Indian engineers in a trench coat, the more useful question is not "how did investors miss it?"
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A Brown University study of 110 therapy sessions, presented at AAAI/ACM and broadly covered in March 2026, found that improved prompting did not resolve the core ethical violations of LLMs acting as mental health counselors.
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Between February and May 2026, six separate companies shipped six separate products that, taken together, constitute the full infrastructure stack for software to operate as a legal-economic actor in the United States.
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In April 2026, Salesforce launched Headless 360 with sixty-plus MCP tools that let any external agent operate the entire CRM directly.
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Last week's memo named the structural problem in agentic commerce – stronger agents extract surplus from weaker ones, and the losers can't tell.
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In December 2025, 69 Claude agents ran a real marketplace inside Anthropic's San Francisco office.
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Marc Benioff is dismantling the abstraction that built Salesforce.