Rob Fitzpatrick

I just cancelled a bunch of services with enough data lock-in that I never thought I’d get away.

you don’t gather feedback (beta reading, customer development, etc.) to abdicate creative decisions. you do it because a useful product is for someone, and you need to know whether the thing you’ve built is working. product feedback isn’t supposed to tell…

A definition: Vanity engagement is anything that shows up in your metrics dashboard without correlating to member success.

One way to think about OOC-design is that you’re trying to figure out How to Help With the Hard Part.

My current beliefs about best practice space setup for a new-ish OOC: start with the fewest possible spaces When setting up a new community home (i.e., forum), the common mistake is to start with far too many discussion spaces divided into far too many li…

A lot of really interesting ideas get buried in the comments thread, or are hidden as a small aside within a larger post on some other topic.

First, a quick riff on creativity.

Simon Willison has 185 side projects. 185!!!!

An example was shared by , where he had responded to an automated community email of “please tell us what you think,” only to receive another automated reply of “we’re currently very busy and can’t respond.”

Cancellations all look equal in your metrics, but they aren’t all the same to the member.