Amit Kvint — AI & Customer Support

Sierra open-sources a benchmark for agents that build agents, Fin reaches into Snowflake, Intercom times every handoff, and Lilt ships in-context preview.

Anthropic ships ant apply, Salesforce folds Agentforce into every edition, Crowdin and Lokalise post AI-quality updates, Decagon details inference gains.

Coding interview transcripts with Claude and the ATLAS.ti MCP server.

Claude Fable 5.1 launches, Salesforce pushes agents into full workflows, Intercom syncs translated replies, and Decagon adds campaigns and web search.

The vague tickets are often the most useful.

A demo runs on a world the system already knows.

Fin gets memory, Zendesk bundles triage for free, Salesforce moves into Claude, Sierra dials the IVR, and the EU's bot-disclosure rule takes effect.

Deflection dashboards always go up.

The part nobody talks about is the years of unglamorous groundwork before it - and what the team became after.

The operating model I inherited was the obvious one - volume goes up, you hire.