Resilience Roundup

With all the talk of AI agents lately, including at conferences like SRECon (whose videos are now available), I thought it would be a good idea to revisit Ten Challenges for Making Automation a Team Player in Joint Human-Agent Activity by Gary Klein, David

Last week I wrote about when to intervene, specifically when overseeing a process.

Here we're looking at an article by Sidney Dekker and David Woods.

Thanks to early reader Swizec and Harley Lohs for early reading and editing!

Thanks to Kurt Andersen for bringing this one to my attention.

Last we talked about the Gimli Glider, we looked at what happened in the air and ultimately how disaster was averted when the 767 ran out of fuel midflight.

This story shows how complex and intertwined notions of failure and success are.

By now, you’ve likely heard about the outage of the Notice to Air Missions (NOTAM) system that is used to deliver messages to pilots and the US-wide ground stop.

It was great seeing some of you folks attend the chat I had with Matt Davis around on-call programs and incident response!

Measuring system resilience with the Resilience Analysis Grid “What metrics do I use to show or assess resilience?”

As you may have already heard, Dr Richard Cook passed away on August 31, 2022.

Beyond Simon’s Slice: Five Fundamental Trade-Offs that Bound the Performance of Macrocognitive Work Systems This is a paper by David Woods and Robert Hoffman.

Continuing the experiment bringing you papers and analysis that are harder to find, so you may not have access to this paper.

This is a special issue, while I’ve included a link here, it unfortunately does not provide the full text.

Grounding in Communication If you’ve ever done almost any sort of incident response at all, you know that coordination and communication are important.