Neal Lathia

It’s very difficult to predict how AI is going to evolve in the future; it’s even more difficult to get a grasp of what the second order effects of its evolution might be.

Here’s one fun challenge to kick off 2026: list out the assumptions that you have about AI.

If you watch Ibrahim’s demo of the Gradient Labs voice agent carefully, you might spot a bunch of incredibly nuanced things that don’t typically feature in demos.

Reading posts about the scientific method applied to developing AI agents - I’ve got to stand on my soap box for a second & share what I’ve been telling folks for years: The only way to develop a deep intuition about an AI system is to read the data.

A lot of customer support automation is framed as “AI takes the easy & repetitive parts, and opens up time for human agents to do the rest.”

After over a year hiatus of public speaking, I gave a couple of talks about our work at Gradient Labs at the end of last year & they are now online!

With the festive break almost here, some of you might be thinking about making a change in the new year!

In the summer of 2023, I left Monzo alongside two others to start Gradient Labs.

At the tail end of a sabbatical last year, I participated in the AI Audit Challenge that was run by Stanford’s Institute for Human-Centered Artificial Intelligence.

Regardless what you think about chatGPT, its release last year heralded yet another hype wave for artificial intelligence.