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  1. Trust turns customers into advocates.

  2. Your team needs you to cultivate a culture of safety.

  3. Give your teams the autonomy to self-organize.

  4. The best teams are formed by individuals who show vulnerability, seek help when needed, and turn obstacles into opportunities for growth.

  5. You will never have enough time.

  6. You need a "yes" person...

    You need a "yes" person...

  7. Rest When You're Tired

    Rest when you're tired.

  8. The best software is no software...

  9. We must think beyond code...

  10. "If you know the enemy and know yourself, you need not fear the result of a hundred battles."

  11. Small talk…no not the programming language… This is the number one topic in thousands of interviews that has the lowest value and causes the most uneasiness with candidates.

  12. Lines of code written is the BEST metric to measure Software Engineer productivity… Said no Software Engineer or good Engineering leader ever.

  13. When you change a design, you move the cheese!

  14. Understanding and embracing the boundaries of our knowledge is a superpower.

  15. Variability is good… ..when you capture data around it and measure its effects.

  16. Friday after Thanksgiving is my favorite email day of the year… … to unsubscribe from the 60+ mailing lists that were one-time purchases over the last year.

  17. Think everybody on your team likes a quick text message with critical feedback?

  18. How do you accomplish the right thing in the face of uncertainty?

  19. How do you accomplish anything?