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After 25 years in IT, I still see the same problem everywhere: products that deserve better documentation than they have.
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When two products are roughly equal, documentation often decides which one wins.
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AI can help with documentation.
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Every product that has users has a documentation problem.
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You don't need perfect documentation.
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Open source documentation ranges from exceptional to nonexistent.
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UX writing and technical writing serve different moments in a user's journey.
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A changelog is not a formality.
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PDF documentation feels professional.
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Treating documentation like code — with Git, pull requests, and CI/CD — changes how teams relate to it.
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The README is the front door of your project.
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Both roles care about documentation.
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Mark Baker's concept changed how I think about structuring documentation.
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API documentation has its own rules.
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Write the Docs is a conference and a community.
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Documentation is not the thing you do after shipping.
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It's not laziness.
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Daniele Procida's Diataxis framework gives documentation a clear map.
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Bad documentation has a price.
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Every few years someone declares documentation dead.