Nicholas Major

Customers Bancorp told investors it closed commercial loans in seven days, against the 30 to 60 days it says is typical.

Kinney Drugs (a pharmacy chain in NY and Vermont) ran an AI phone assistant for all incoming calls for 3 months before killing it and replacing it with something more sensible.

Uber blew its entire 2026 budget for AI coding tools in four months.

I went looking for one thing: a company roughly your size that built its own tool with AI, and an honest account of what it cost a year later.

Zack Giacomelli's BMW needed major repairs, so he decided to sell it back to the Toronto dealership he'd bought it from three years earlier.

UnitedHealth automated the wrong thing, and it is costing them.

More than 1,600 court filings have been caught citing cases the AI invented, and the lawyers who filed them are getting fined and thrown off their cases.

Earlier this year an employee at a Pennsylvania bank did something ordinary.

A public school district in Washington expects to save up to $250,000 in software contracts, because its staff, none of them coders, started building the tools themselves.

BNP Paribas has used machine learning since long before ChatGPT, on credit scoring and fraud.